Privacy & Security
Commitment to Privacy & Security
Flaxfield Linen is committed to protecting your privacy. Any information you provide through our website or communications (including SMS) is securely stored and used in line with our privacy and security policies.
Information We Collect
We collect only the information needed to process orders and provide a seamless customer experience, including:
- Name: To address you correctly.
- Email Address: For sending order confirmations, sales offers, etc.
- Billing Address: For validating your card during purchases.
- Delivery Address: To deliver your products accurately.
- Telephone Number: To contact you for any order-related issues.
- Credit Card Details: Processed securely for order transactions via our merchant facilities.
Use of Collected Information: The information we gather is crucial to understanding your needs and enhancing our service. It's used for:
- Processing and managing your orders.
- Sending updates about new arrivals, sale events, and other relevant offers via email.
- Improving our products and services.
Your Privacy Matters
We will never sell, lease, or distribute your personal information to third parties unless required by law or with your explicit consent.
Security Measures
We use secure server encryption, regular system audits and strict internal access controls to protect your information from unauthorised access or disclosure.
SMS Communications: For SMS subscribers, we adhere to a strict privacy policy:
- We collect minimal information necessary for effective communication.
- SMS messages will only be sent to users who have opted in.
- Users can easily opt out of SMS communications at any time.
Your Rights
You may request access, correction, or deletion of your personal information at any time.
Contact Us: For more information or any queries regarding our Privacy and Security Policy, please email
