Delivery, Returns & Refunds

• Dispatched within 1 business day via Australia Post or Road Express
• Estimated delivery: 3–5 business days (Eastern States), 5–10 business days (WA & NT)
• Tracking number emailed on dispatch

• Free shipping on orders over AUD $500 to NZ, USA, Canada, Singapore, UK and Ireland
• AUD $35 flat rate for orders under AUD $499 to the same countries
• Estimated delivery: 10–12 business days

For deliveries to other destinations, please contact us.

As the importer of record, it is your responsibility to comply with all laws and regulations of the country where you will receive the goods.

• Return postage is the customer's responsibility unless the item is faulty
• Flaxfield Linen does not provide prepaid return labels
• Original postage and packaging charges are non-refundable
• For exchanges, a $15.00 postage fee applies to send the replacement item

We are happy to provide a refund or exchange on all full-priced items provided they meet the following conditions:

• Items are in perfect condition — unused and unlaundered
• Items are in their original packaging and in saleable condition
• Items are returned within 21 days of delivery

Refunds for items purchased as gifts can only be issued to the original payer.

Refunds are issued to the original payment method. Original shipping charges are non-refundable.

To initiate a return or exchange, please contact us to request a return form.

Alternatively, include a brief note with your return containing:

• Full name and delivery address (including postcode)
• Email address and contact number
• Reason for return
• Whether you would like a refund, exchange, or credit note

Please send all returns to:

We aim to process your return or exchange as soon as it arrives. During busy periods, processing may take up to 30 days.

For any specific delivery or returns enquiries, please contact us.